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An ‘automation-first mentality’ boosts customer service, reduces strain on staff
December 12, 2022 | News, Cloud & InfrastructureAfter the Avondale, Arizona, IT department automated its IT service desk, other departments are lining up to see how they can take advantage of the technology.
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How one state jockeys for drone, AV leadership
December 09, 2022 | News, Emerging TechThe Arkansas Council on Future Mobility called on the state to capitalize on the rapidly changing mobility landscape by investing in its tech infrastructure and workforce.
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Efficient public safety demands evolving tech
December 08, 2022 | News, Cloud & InfrastructureModern cloud, mobile and data analysis tools are key to streamlined, professional police work, a new survey found.
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More states move to ban TikTok from government devices
December 07, 2022 | News, CybersecurityMaryland joined South Dakota in announcing a ban on state employees or agencies from using the app on government-issued devices, while South Carolina asked for it to be blocked.
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Scarce GIS resources could hamstring state broadband challenges
December 06, 2022 | News, Cloud & InfrastructureThe FCC allows states to challenge its new national map through January 13, but the requirements could be too onerous for those without specialized staff.
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Chinese drones could expose state, local governments
December 05, 2022 | News, CybersecurityAmid the uncertainty surrounding drones’ cybersecurity, a new program vets drones to ensure they meet rigorous security requirements.
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Transit agency pilots gun detection tech
December 02, 2022 | News, Emerging TechPhiladelphia’s SEPTA will test an AI-based video analytics solution that aims to reduce gun-related violence on train platforms.
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States enter the quantum race
| News, Emerging TechChattanooga is leveraging its high-speed fiber for the first commercial quantum network, while Maryland builds a quantum ecosystem.
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Nonprofit cites ‘inaccuracies’ in new broadband maps
November 30, 2022 | News, Cloud & InfrastructureOpen internet advocate Public Knowledge urged the FCC to clarify the challenge process, the availability of satellite internet and the role of anchor institutions.
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City seeks digital twin for public building interiors
November 29, 2022 | News, Emerging TechAs original blueprints are no longer accurate, Aurora, Illinois, wants indoor digital maps to update records and increase public safety.