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Is government culture stifling CX innovation?
June 27, 2023 | News, State & LocalRisk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.
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Driverless vehicles are finally hitting city streets
May 03, 2022 | News, State & LocalIn San Francisco, people can now catch rides in cars without anybody behind the wheel. But as the technology spreads, are regulators ready?
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How cities are trying to combat the nation’s deadliest weather risk
April 28, 2022 | News, State & LocalHeat doesn’t get the same attention as hurricanes or wildfires, but city officials are paying more attention to it as hot temperatures become more common.
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USDA opens grants to streamline SNAP
April 27, 2022 | News, State & LocalGrants to state and local governments are designed to improve customer experience, streamline operations and expand enrollment to underserved populations.
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Maine modernizes election administration with centralized voter registration
April 21, 2022 | News, State & LocalThe new centralized system will help state and municipal-level election officials maintain voter rolls, facilitate absentee and in-person voting and capture voter participation history.
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Tailoring services delivery to life events, not org charts
| News, State & LocalPointing to Michigan's "benchmark" work streamlining benefits applications, the White House says cross-government services should revolve around the needs of Americans.
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Why the infrastructure bill alone can’t solve digital connectivity challenges
| News, State & LocalState and local governments must come together with internet service providers to deliver training and devices to Americans that need access to essential services.
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Rural America gets help tapping into federal funding
| News, State & LocalStaff from the USDA will help least 25 rural communities apply for federal economic development assistance.
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States get extension to wind down pandemic benefits
April 18, 2022 | News, State & LocalEven with the 90-day extension to the public health emergency, states must still reevaluate which of the 80 million aid recipients still qualify for benefits and construct safety nets for those who don't.
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How cities are tapping federal aid to make major tech upgrades
April 15, 2022 | News, State & LocalSome local officials say setting aside ARPA funds for computers, software and other equipment to make government more efficient and accessible is one of the best ways to use the historic infusion of federal money.