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988-hotline counselors air concerns: more training needed to juggle a mix of calls
January 24, 2024 | News, WorkforceDozens of crisis counselors responded to a survey about their work experiences, painting a picture of uneven training, uncertainty about how long to stay on the line, and different policies on whether to inform a caller when police are on… Read More »
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An outdated tracking system is a key factor in Texas’ foster care shortcomings
May 10, 2023 | News, Cloud & InfrastructureThe Texas Department of Family and Protective Services tracks foster children's health records using a system that's older than Google, but efforts to upgrade it over the years have have been few and far between.