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Government embraces next-gen citizen services with chatbots
October 16, 2017 | NewsAgencies are using chatbots to field citizen question, facilitate complex tasks and increase engagement.
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San Diego turns to predictive analytics for asset management
| NewsCIO Jonathan Behnke explains how the city's new platform will help it stay ahead of maintenance and coordinate operations across departments.
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What’s really slowing the restoration of Puerto Rico’s communications?
| NewsDHS' emergency communications director told legislators that the devastation to the island's communications infrastructure means "we’re totally having to rebuild Puerto Rico.”
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FirstNet launches app developer program
| NewsDevelopers now have access to a specialized resource portal to help them successfully build, test, deploy and maintain public safety applications.
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Tracking weapons without wasting officers’ time
October 13, 2017 | NewsThe Firearms, Armor and Credentials Tracking System mobile app makes it easier for law enforcement agencies to keep close tabs on their weapons and body armor.
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Leveraging telemedicine to avoid ER visits
| NewsFirst responders outfitted with tablets collect information on patients and can even initiate a video chat with an emergency physician, possibly avoiding a costly, unnecessary trip to the emergency room.
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Keeping inspectors connected
| NewsNew York's Plant Inspections mobile application syncs with a backend licensing system and automatically updates inspection records.
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A mobile, multimedia, real-time traffic center
| NewsWith Caltrans QuickMap, users can find out how quickly traffic is moving on state highways, check camera feeds for real-time conditions, see lane closures and more.
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From technically available to truly useful
| NewsThe Access to Care tool lets veterans and their families view the wait times at Department of Veterans Affairs facilities, compare care ratings and review national data on access.
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IRS explores AI applications
October 12, 2017 | NewsThe IRS is experimenting with chatbots and virtual assistants to make it easier for taxpayers to get answers to their questions.