-
3 reasons to bring social media into the contact center
June 02, 2016 | NewsIntegrating social media into government agencies’ contact centers can boost the speed and efficiency of customer service interactions while reducing costs.
-
A Texas-sized cloud storage challenge
June 01, 2016 | NewsThe Texas Digital Archive uses Preservica’s digital preservation suite running on Amazon Web Services’ secure GovCloud.
-
Utah enlists Amazon Echo to help with driver’s license test prep
| NewsUtah’s Department of Public Safety and Department of Technology Services built a drivers license quiz application for Amazon Echo using the Alexa digital assistant.
-
Hidden costs in body worn camera systems
| NewsA new report categorizes some of the expenses of an ongoing body-worn camera program and offers suggestions on what law enforcement agencies should consider in a five-year total cost of ownership analysis.
-
6 steps to meet the deadline for payment card security
| NewsMigrating to the stronger encryption now will ensure agencies that process credit card payments can continue to conduct business, serve taxpayers and bring in revenue.
-
Can authentication deliver better citizen services?
May 31, 2016 | NewsSecurity credentials could be based on a primary payment card, a mobile phone or a driver's license -- items users are unlikely to lose or misplace.
-
Hayden: Political culture limits government’s ability to protect IT systems
| NewsGen. Michael Hayden, the former director of the National Security Agency and CIA, said the nation has hardly begun the cybersecurity conversation about what should be open and what should be protected.
-
DHS calls for secure mobile app research
| NewsThe Department of Homeland Security is looking for a series of automated and secure-by-design tools for mobile apps that assist developers, analysts and security or network operators.
-
Mobile devices: A better route to ID security
| NewsAdvances in biometric authentication and smartphone technologies make the marriage of the two a strong platform for identity verification.
-
CBP seeks guidance for drone integration
| NewsAn official from Customs and Border Protection urged lawmakers to help speed rules to allow the use of small drones for border surveillance.