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Tailoring services delivery to life events, not org charts
April 21, 2022 | News, State & LocalPointing to Michigan's "benchmark" work streamlining benefits applications, the White House says cross-government services should revolve around the needs of Americans.
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Remaking government to meet the moment
April 18, 2022 | News, Emerging TechThe future of government service delivery will depend on growing customer experience skills at the state level, Healthcare.gov alum and founder of New America’s New Practice Lab Tara Dawson McGuinness said.
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House panel launches probe into ID.me
April 15, 2022 | News, Emerging TechAt least 30 state governments also use the identity verification service, lawmakers say.
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Code for America’s CEO on this moment in civic tech
April 07, 2022 | News, State & LocalAmanda Renteria talks about the recent customer experience executive order, the non-profit's work in federal and state government service delivery and what's next.
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White House budget seeks $3.4 billion for UI programs, including IT modernization
March 29, 2022 | News, Cloud & InfrastructureThe president's budget aims to "modernize, protect and strengthen" the unemployment insurance system and includes $150 million for program integrity efforts including identity verification services for states.
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3 trends driving public sector planning
March 28, 2022 | News, State & LocalA new report identifies cooperation, resilience and service delivery as key themes as governments plan for a post-pandemic future.
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New bill looks to modernize 50-year-old rulebook for federal-state cooperation
March 25, 2022 | News, State & LocalA new Senate bill would require updated guidance and a strategic plan on intergovernmental cooperation, specifically how agencies can give technical and specialized services to states and local governments.
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There’s no final number yet for pandemic fraud, oversight leaders tell Congress
March 22, 2022 | News, Data & AnalyticsTotal fraud levels in pandemic relief programs are upwards of $100 billion, but getting a clear estimate is made difficult by data gaps and ongoing fraud recovery efforts, officials said at a Senate hearing.
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Data and the cyber workforce
March 14, 2022 | News, CybersecurityA Bureau of Cybersecurity Statistics could help government collect more granular data and metrics on the state of cyber employment.
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USDA looks to modify a key nutrition program for the online age
March 11, 2022 | News, Cloud & InfrastructureSome states are testing online WIC ordering options with in-store or curbside pickup, others are pursuing pilots that waive the cashier requirement.