Robert Knapp, Author at EDC Consulting LLC

For equal access, consider both physical and digital accessibility
June 12, 2024 | News, Digital Government
COMMENTARY | Features such as clear navigation, readable text and multimedia alternatives improve the customer experience for everyone, leading to higher levels of satisfaction, engagement and trust.
From silos to seamless: How state governments deliver personalized services
February 07, 2023 | News, Cloud & Infrastructure
COMMENTARY | By harnessing existing data, agencies can deliver best-in-class experiences that enable residents to get the most out of their government interactions.