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City’s custom-built app scores homeless encampment safety
October 26, 2022 | News, Data & AnalyticsWith the Homeless Emergency Management Tracking and Prioritization Tool, Austin gets consistent health, safety and impact data on encampments citywide to support cross-departmental intervention.
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Cloud-based property assessments speed hurricane recovery
October 25, 2022 | News, Cloud & InfrastructureCities and counties that suffered damage from Hurricane Ian could access Accela’s damage assessment service to jump-start recovery.
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States face more nuanced cloud security challenges
October 24, 2022 | News, CybersecurityWhile the federal government can mandate overall cloud security requirements, each state, local and education agency has its own authority, StateRAMP’s Leah McGrath explains.
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Florida Digital Service scales up cyber
October 20, 2022 | Cybersecurity, NewsIn just two years, the team is standing up a cybersecurity operations center and has standardized agency data sharing agreements and conducted critical infrastructure risk assessments.
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County cleans up ‘a hot mess’ with cloud-based ERP and HR systems
October 18, 2022 | News, Cloud & InfrastructureBy challenging “the way we always did it” and traditional procurement strategies, Dauphin County will replace manual, time-consuming processes with more efficient, problem-solving solutions.
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Public safety cybersecurity slowly ramps up
October 17, 2022 | News, CybersecurityTechnical debt is actually hampering cyber investment, increasing vulnerabilities and limiting interoperability, an IDC analyst says.
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How one town delivers innovation by getting out of its own way
October 14, 2022 | News, Cloud & InfrastructureLeaning on relationships with users, ensuring staff have the tools they need and prioritizing projects helps Gilbert, Arizona, master digital transformation.
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Why agencies stumble on the CX journey
October 13, 2022 | News, Data & AnalyticsEfforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.
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Intelligent transportation management alleviates congestion
October 11, 2022 | News, Emerging TechRather than expanding highways in response to traffic congestion, communities can more efficiently manage their roadways with integrated insights from partner agencies, automated vehicles and navigation systems.
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Next-gen health info exchange enables more data-informed decisions, better care
October 05, 2022 | News, Data & AnalyticsAs Maryland’s newly designated health data utility, CRISP can access more data, expand and scale services and better support other state agencies.