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Governments have ‘headroom’ to improve CX
August 31, 2022 | News, Cloud & InfrastructureBetter customer experience is key to improving trust in government, which is especially critical during times of change, according to a new report.
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How Odessa delivers broadband to homes and businesses at no cost to the city
August 30, 2022 | News, Cloud & InfrastructureThe partnership gives SiFi Networks right-of-way access to install fiber for its open access network in the Texas town – and even pays the city a licensing fee.
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25 Gbps internet service now available in Chattanooga
| News, Cloud & InfrastructureEPB, the city’s municipal utility, said the service will initially be rolled out to the Chattanooga-Hamilton County Convention Center.
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Cloud modernization requires ‘whole of government’ effort
August 26, 2022 | News, Cloud & InfrastructureMinnesota CIO Tarek Tomes said states must see the transition to cloud as a continually evolving effort, not just a series of one-off investments.
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Narrowing the CX gap to deliver the support that today’s public expects
August 25, 2022 | News, Cloud & InfrastructureBy adopting digital customer service tech, particularly live chat and chatbots, state and local governments can make huge strides toward meeting the public’s expectations for customer support.
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StateRAMP exec sees ‘momentum’ for cloud security standardization
| News, Cloud & InfrastructureStates’ determination to ensure that their cloud products and vendors are secure is driving membership in StateRAMP, the non-profit dedicated to managing supplier risk.
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Broadband gains still leave some behind, report says
August 23, 2022 | News, Cloud & InfrastructureDespite progress and the promise of more investment, the Fiber Broadband Association said work lies ahead to get low-income and rural areas connected.
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Extending broadband from anchor institutions can reduce the homework gap
| News, Cloud & InfrastructureA new study finds that implementing wireless broadband networks “to-and-through” anchor institutions is often the most effective option for connecting students and underserved households.
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County assessor’s code repository powers transparent government
| News, Cloud & InfrastructureCook County, Illinois, Assessor’s Office moved paper-based and siloed property assessment records to the GitLab DevOps platform where developers now post data and code to a public-facing repository.
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Two tribes receive $50M to boost internet access
| News, Cloud & InfrastructureTribes in Mississippi and Oklahoma will build out fiber networks under the NTIA’s Tribal Broadband Connectivity Program.