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Why agencies stumble on the CX journey
October 13, 2022 | News, Data & AnalyticsEfforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.
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More than half of people are frustrated by digital government services, survey finds
| News, Data & AnalyticsThe report found that 46% of respondents would be more likely to use digital technology to access government services if the technology was easier to use.
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NACo builds a data foundation for affordable housing
October 12, 2022 | News, Data & AnalyticsThe National Association of Counties’ Housing Solutions Matchmaker captures and displays housing market information to help local officials to make data-driven decisions.
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Connected vehicle tech improves school bus efficiency, fuel consumption
| News, Data & AnalyticsSchool buses that have priority at intersections can save time, boost fuel efficiency and enhance student safety, a pilot program shows.
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How logical data fabric boosts agility for state and local agencies
| News, Data & AnalyticsA logical data fabric lays across an agency’s diverse sources and provides seamless, unified access to data -- whether internal or external, on-premises or cloud-based.
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Upskilling programs that tackle one skill are ‘naive,’ experts warn
| News, Data & AnalyticsPanelists at a Brookings event emphasized that jobs typically require a bundle of skills, not just one.
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City tests smart loading zones
October 07, 2022 | News, Data & AnalyticsCommercial drivers in Philadelphia can use an app to reserve and pay for parking in crowded loading zones.
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State beefs up gun crime data analysis
October 05, 2022 | News, Data & AnalyticsConnecticut’s new Crime Gun Intelligence Center will analyze gun evidence in real time and share forensic data to identify shooters and prevent further violence.
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Next-gen health info exchange enables more data-informed decisions, better care
| News, Data & AnalyticsAs Maryland’s newly designated health data utility, CRISP can access more data, expand and scale services and better support other state agencies.
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States speed traffic data to drivers
October 04, 2022 | News, Data & AnalyticsTwo-way data exchanges with Waze are improving highway safety and enabling faster reopenings after road closures.