-
How to build an effective crisis contact center
February 15, 2023 | News, Public SafetyPreparing a contact center for emergency response involves a unified communications strategy across platforms, staffing flexibility and scalable technology.
-
Connected vehicle data can improve traffic safety
| News, Data & AnalyticsInformation gathered from vehicle sensors can efficiently inform decisions about road safety strategies.
-
How records of life’s milestones help solve cold cases, pinpoint health risks and allocate public resources
| News, Data & AnalyticsAgencies should adopt a centralized approach to managing vital records such as marriage licenses and birth certificates to better track population data.
-
AI, sensors enhance wildfire detection
February 14, 2023 | News, Public SafetyA pilot program in Oregon’s Willamette Valley will test how well artificial intelligence-enabled sensors can identify and characterize wildfires, which will help with responder resource allocation and boost community resilience.
-
Earthquake in Turkey exposes gap between seismic knowledge and action – but it is possible to prepare
| News, Public SafetyGovernment leaders should leverage seismic data, communications technology and interagency collaboration to better respond to natural disasters.
-
How states can prepare for the rise of cryptocurrency
| News, Emerging TechCOMMENTARY | By clarifying crypto tax requirements and thinking longer term about blockchain use cases, states can be ready for the distributed, decentralized internet.
-
States sketch out roadmaps for zero trust ‘journey’
| News, CybersecurityAs states experiment with zero trust, they are working out technologies, governance and procedures for securing IT infrastructure.
-
CISA, South Korean agencies issue joint warning on North Korean ransomware
| News, CybersecurityThe U.S. health sector sees rise in North Korean-based ransomware attacks on digital networks and critical infrastructure.
-
Contact center modernization boosts satisfaction for city residents, staff
February 13, 2023 | News, Cloud & InfrastructureWith more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.
-
Digitized ID eases re-entry for formerly incarcerated
| News, Cloud & InfrastructureTo streamline the re-entry process for released inmates, the Maryland Re-Entry Passport program launched an online portal that stores digitized copies of personal documents.