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Online self-service changes citizens’ call center experience
May 03, 2017 | NewsMore people are going online for find help before turning to the call center, making the average inquiry more difficult to handle, a new report shows.
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How governments can reap the benefits of the cloud
| NewsIT managers can leverage the cloud to help alleviate the tech challenges faced by state and local government IT departments.
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NSA approves virtualization-secured smartphone
| NewsThe HTC One Android smartphone running the Cog Systems D4 Secure Platform has been added to the National Security Agency’s Commercial Solutions for Classified list.
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NSA approves virtualization-secured smartphone
| NewsThe HTC One Android smartphone running the Cog Systems D4 Secure Platform has been added to the National Security Agency’s Commercial Solutions for Classified list.
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Virginia pilots mobile driver’s license
May 02, 2017 | NewsTests of digital driver’s licenses show the potential of the technology, the leader of Virginia’s pilot program says.
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CIOs outline tech priorities
| NewsIT leaders from the Defense, Commerce and Justice departments sketched out their agencies’ plans.
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Mapping neighborhood-level health indicators
| NewsThe CDC’s 500 Cities website maps chronic disease indicators at both the city and census-tract level.
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6 ways AI can improve how government works right now
| NewsArtificial intelligence can help agencies automate tasks and increase efficiency, a Deloitte report says.
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Evolving options for on-premises data centers
| NewsEven as more operations move to the cloud, there are times when on-premises computing can be the right choice.
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Gigapixel image analysis on the fly
May 01, 2017 | NewsThe ViSUS data-streaming application can progressively process and display ultra-large image files in real time on consumer hardware.