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A winning ticket: How virtual technicians can improve IT support
December 20, 2016 | NewsAdvancements in virtual tech can reduce IT staff firefighting duties while delivering enhanced help-desk services to employees.
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Committee urges standard, transparent policies for Stingrays
December 19, 2016 | NewsTechnology used by law enforcement agencies to track the location of a cell phone needs to be better regulated, a House report concluded.
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VA building AI-powered knowledge graph of veteran health
| NewsUsing 30 petabytes of aggregated and anonymized data from the Veterans Information Systems and Technology Architecture, Flow Health will help the Department of Veterans Affairs improve health care for veterans.
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The grave risks of text messaging for public agencies
| NewsMany public sector organizations still have not set up policies to preserve text messages in the same way they save and manage emails.
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State and local IT spending to grow in 2017
| NewsThe steady growth in state and local government IT spending will continue, as agencies look to replace legacy systems and protect against cyber threats, a recent report says.
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Police are prioritizing the use of social media
December 16, 2016 | NewsLaw enforcement officials say social media is key for both outreach and investigatory purposes, a recent survey shows.
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VA improves treatment with natural language processing tool
| NewsThe new tool extracts relevant data from the case notes narratives in electronic heath records.
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The rise of ransomware
| NewsWith thousands of new modifications, the lucrative malware is not going away any time soon.
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Are states ill-equipped to manage cybersecurity?
| NewsState governments have been under constant pressure to modernize their IT systems, improve service delivery and cut costs. Along the way, something is bound to break.
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What does CX look like in a Trump administration?
December 15, 2016 | NewsProposed policies of the president elect will create challenges for agencies’ customer experience efforts, a new report says.