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  • How to build an effective crisis contact center

    February 15, 2023 | News, Public Safety

    Preparing a contact center for emergency response involves a unified communications strategy across platforms, staffing flexibility and scalable technology.

  • AI, sensors enhance wildfire detection

    February 14, 2023 | Public Safety, News

    A pilot program in Oregon’s Willamette Valley will test how well artificial intelligence-enabled sensors can identify and characterize wildfires, which will help with responder resource allocation and boost community resilience.

  • Earthquake in Turkey exposes gap between seismic knowledge and action – but it is possible to prepare

    | News, Public Safety

    Government leaders should leverage seismic data, communications technology and interagency collaboration to better respond to natural disasters.

  • What responders really want from their tech

    February 10, 2023 | News, Public Safety

    Communications technology is going to sit on the shelf if it’s not reliable, interoperable and user friendly.

  • How video evidence is presented in court can hold sway in cases like the beating death of Tyre Nichols

    | News, Public Safety

    Video surveillance footage may help courts better judge past events, but viewers can still be influenced by their own biases and even the way video is presented, an expert says.

  • Locking down Super Bowl security

    February 09, 2023 | News, Public Safety

    Federal, state and local government partners are providing air and infrastructure security, cybersecurity, threat assessments and real-time situational awareness.

  • Report: 6 keys for successful government crisis contact centers

    February 03, 2023 | News, Public Safety

    When natural disasters or emergencies arise, agencies must be able to respond effectively to public inquiry, and technology is key.

  • Police tech requires better trained officers, more cybersecurity

    January 12, 2023 | Public Safety, News

    State governments should also build in more oversight around data collection and privacy, according to researchers at the Information Technology and Innovation Foundation.

  • Addressing the public safety resource crisis

    December 07, 2022 | News, Public Safety

    By investing in assistive AI technology, facilitating collaboration and experimenting with new programs, agencies can begin addressing the multilayered challenges facing responders.

  • How the FCC shields cellphone companies from safety concerns

    November 10, 2022 | News, Public Safety

    When a small Massachusetts town complained about the negative effects of cell phone towers on residents' health, it faced fierce opposition -- not just from industry, but from the Federal Communications Commission.

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