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How to build an effective crisis contact center
February 15, 2023 | News, Public SafetyPreparing a contact center for emergency response involves a unified communications strategy across platforms, staffing flexibility and scalable technology.
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AI, sensors enhance wildfire detection
February 14, 2023 | News, Public SafetyA pilot program in Oregon’s Willamette Valley will test how well artificial intelligence-enabled sensors can identify and characterize wildfires, which will help with responder resource allocation and boost community resilience.
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Earthquake in Turkey exposes gap between seismic knowledge and action – but it is possible to prepare
| News, Public SafetyGovernment leaders should leverage seismic data, communications technology and interagency collaboration to better respond to natural disasters.
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What responders really want from their tech
February 10, 2023 | News, Public SafetyCommunications technology is going to sit on the shelf if it’s not reliable, interoperable and user friendly.
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How video evidence is presented in court can hold sway in cases like the beating death of Tyre Nichols
| News, Public SafetyVideo surveillance footage may help courts better judge past events, but viewers can still be influenced by their own biases and even the way video is presented, an expert says.
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Locking down Super Bowl security
February 09, 2023 | News, Public SafetyFederal, state and local government partners are providing air and infrastructure security, cybersecurity, threat assessments and real-time situational awareness.
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Report: 6 keys for successful government crisis contact centers
February 03, 2023 | News, Public SafetyWhen natural disasters or emergencies arise, agencies must be able to respond effectively to public inquiry, and technology is key.
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Police tech requires better trained officers, more cybersecurity
January 12, 2023 | News, Public SafetyState governments should also build in more oversight around data collection and privacy, according to researchers at the Information Technology and Innovation Foundation.
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Addressing the public safety resource crisis
December 07, 2022 | News, Public SafetyBy investing in assistive AI technology, facilitating collaboration and experimenting with new programs, agencies can begin addressing the multilayered challenges facing responders.
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How the FCC shields cellphone companies from safety concerns
November 10, 2022 | News, Public SafetyWhen a small Massachusetts town complained about the negative effects of cell phone towers on residents' health, it faced fierce opposition -- not just from industry, but from the Federal Communications Commission.